Durable UX systems
through research, judgment, and implementation
Judgment-driven product design for complex problem spaces.
Selected Systems Work
Designing durable UX across research, design, and implementation
Information Architecture &Taxonomy System Design
Research-driven classification for scalable navigation
View Case Study
Voice of Customer Research System
Building a scalable feedback-to-insights pipeline
View Case StudyOperational UX for Logistics & Fulfillment
Designing internal tools within complex operational systems
View Case StudyBuy Online, Pick Up In Store (BOPIS) Experience Design
Designing digital-to-physical fulfillment under real-world constraints
View Case StudyWhat Partners Say
Judgment in complex systems — in their words
“Kei’s perspective carried real weight with both business partners and senior leadership. It was common to hear, ‘Has Kei weighed in on this yet?’”
Scott Rhodes
Senior Product Manager, rue21
My Direct Manager
“Kei was consistently dependable, highly communicative, and trusted across teams. In a remote environment, her accountability and professionalism truly stood out.”
Quantasia Moore
Executive Assistant / Office Manager
Former colleague
“You and your team have been terrific to work with and produced a great product. We truly appreciated your efforts.”
José Rodríguez
Director, Office of Communications - Columbus City Council
Client
